We are looking for a quality-driven, multi-account juggling Account Director to join our creative agency Highsnobiety+. The responsibilities include building and nurturing healthy client relationships, briefing and overseeing internal teams to ensure project success at every step, allocating and managing budgets, and identifying new areas of growth in collaboration with our Brand Partnerships team. They will also provide leadership and guide the career development of direct reports.

Successful candidates will be resourceful self-starters who say ‘yes’ to developing new skills, are emotionally intelligent with exceptional interpersonal skills, a proven track record of senior client relationship management and experience in strategic leadership, at least 8 years of work experience with some experience in a management role, and a keen eye for detail.

YOUR MISSION:

• Own the full project lifecycle by planning, organizing, and managing client and internal initiatives end-to-end, ensuring that projects are delivered on time, within the scope, and within budget 

• Collaborate with different creative teams, production, sales, editorial, global client services counterparts, and external partners 

• Foresee challenges or obstacles and take action to minimize the impact

• Work closely with the team to improve workflows and gather learnings from previous projects 

• Set the standard and create best practices for collaboration, innovation, and thought leadership

• Ensure the company’s retention of clientele, facilitate further growth within your accounts, and perform negotiations

• Manage client communications and direct senior leadership stakeholders through the partnership

• Act as a senior point of contact for our top-level clients and build close relationships

• Be willing to travel (EU, occasionally global) as required for client meetings and productions 

• Understand the business goals and objectives of each assignment, and identify the optimal processes and procedures for each client 

• Drive, motivate, and hold internal teams accountable to deliver high-quality results

• Develop goals and objectives for your direct reports, providing guidance and upskilling support to each individual
  

YOUR SKILLS:

• At least 8+ years of experience in a client-facing role as Account or Client Services Director within a creative or media agency or similar

• Complete knowledge of digital and creative production processes (experience in both social-first and more traditional content production is a plus) 

• Ability to manage multiple stakeholders, projects, and priorities in a high-volume, fast-paced work environment

• Ability to work under pressure, independently, and within a team setting

• Deep knowledge of digital advertising, content marketing capabilities, and implementation

• In touch with culture, trends, marketing, media, and the lifestyle brand landscapes

• Lead by example with a strong work ethic and positive personality 

• Ability to motivate and lead a team of direct reports and wider departments

• Outstanding interpersonal skills and the ability to build strong relationships

• Excellent analytical, organizational, and problem-solving skills

• Demonstrable ability to drive efficiencies through process improvements

• Strong communication, creative thinking, and presentation abilities

• Fluency in English required (German language desired but not required)
  

WHAT WE OFFER:

• A bright and spacious design office, which reflects our brand and focuses on employee well-being and sustainability, located close to U Kurfüstenstrasse

• The opportunity to shape the company and help build a global brand in a motivating, international and diverse work atmosphere

• High degree of responsibility, creativity, originality, independence and creative autonomy

• We are constantly prioritizing attention on DEIB with internal trainings, workshops, parent friendly policies and our Employee Resource Groups (HighPower, HighPride, HighDreams & HighCulture)

• 2 extra days off globally for all employees on International Women's Day and Juneteenth

• Flexible hybrid working policy, dog friendly office, and remote international working benefit

• Access to visa support for employees relocating to Germany if needed

• Attractive employee benefits (e.g. performance based bonus, ClassPass, OpenUp, bike leasing, sabbatical option)
  

We’re looking forward to hearing from you!!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Highsnobiety is a global community of independent-minded creatives & professionals: Every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or genetic information. So if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.